Help & FAQ

Answers — and a way to reach a human

The questions people ask most, answered honestly. If you're stuck, don't stay stuck — jump to getting help.

Getting started

What is Govern42, in one line?

Software that takes a mid-sized company from "where do we even start" to an audit-ready ISO 42001 document set and a defensible EU AI Act posture — for a subscription, not a five-figure consulting fee.

What do I actually get when I pay?

With Starter: the Document Builder (it generates your policy, RACI, risk register, impact assessment, data governance, Statement of Applicability, AI Act transparency kit, high-risk pack and operating procedures — from your inputs), the 15-Day Sprint, and your readiness cockpit. Pro adds Watch (ongoing updates) and the full AI Act packs. See pricing.

I'm not a developer — is this for me?

Yes. Govern42 is built specifically for non-developers at mid-sized companies. Everything is in plain language, and the tools do the structuring for you.

Certification & scope

Does Govern42 give me an ISO 42001 certificate?

No — and we'll never pretend otherwise. We prepare you to be audit-ready. The certificate is issued only by an accredited certification body after an independent audit. Our Managed tier introduces you to one.

Does using Govern42 make me EU AI Act compliant?

It helps you identify and meet your obligations and keep evidence, but legal compliance remains your responsibility. For binding interpretation in your case, work with counsel. Start with the free obligations finder.

What does "15 days" mean?

It's a guided pace to an audit-ready document set (Stage 1 preparation) — not a promise of a certificate in 15 days. Go faster or slower; the path is the same.

Pricing & billing

Can I cancel anytime? Is there a refund?

Yes to both — month-to-month, cancel in one click with no lock-in, and a 14-day money-back guarantee on your first Pro payment. See the Refund Policy and how we earn your trust.

How does billing work — do you see my card?

No. Checkout is handled by a licensed merchant of record (LemonSqueezy) that acts as seller of record and holds the card data. Govern42 never sees or stores your card details.

Will the price go up on me later?

No. Prices are founding-member rates: the rate you join at is locked for as long as you stay subscribed. As we add value, prices rise only for new members.

Trust & data

Is my assessment data private?

Yes. The assessment, obligations finder and document builder run entirely in your browser — your answers are never sent to us. We store only the email you give us, to deliver what you asked for. See the Privacy Policy.

Are the regulatory facts reliable?

We trace every regulatory claim to a first-party source and date it; where we rely on analyst reporting (e.g. some SME-simplification figures) we label it an estimate. See the monthly brief.

The regulations

What's the near-term deadline I should worry about?

2 December 2026 — EU AI Act Article 50 transparency (chatbot disclosure, synthetic-content marking, deepfake labelling). Check what applies with the obligations finder, then generate your transparency kit.

Is ISO 42001 the whole of AI governance?

No — it's the spine, not the whole body. It coordinates law, ethics, privacy and strategy but doesn't replace them. See the coverage map.

Still stuck?

Don't stay stuck — get help

If something isn't clear or you've hit a wall, reach out. We'd rather answer a question than lose your trust.

  • Email us: bigjay11@gmail.com — we read every message.
  • Want a human in the loop? The Managed tier adds specialist review checkpoints and an introduction to an accredited certification body.
  • Not sure where you stand? Start with the free readiness assessment.